Katrina.louisiana.gov > Hot Lines


Survivor Assistance Hot Lines
  • FEMA Assistance
    Call 1-800-621-FEMA (1-800-621-3362)–TTY 1-800-462-7585–or register online for assistance. You can request FEMA assistance or review your previous request. Available in English and Spanish, 24 hours a day, 7 days a week. (Federal Emergency Management Agency, FEMA)
  • Business Disaster Loans
    Call 1-800-659-2955 for program information or to receive a status update on your loan request. Available in English and Spanish, 6 AM to 11 PM EDT. (Small Business Administration, SBA)
  • Lost Bank Records, ATM Cards, Reach Your Bank and More
    Toll-free 1-877-ASK-FDIC, (1-877-275-3342). Open 24/7. (Federal Deposit Insurance Corporation, FDIC)
  • Mail Delivery
    Call 1-800-ASK-USPS (1-800-275-8777) to change your address, if you are unable to accept mail delivery at your permanent address. Available 8 AM to 8:30 PM, Monday through Friday, and 8 AM to 6 PM on Saturdays. (U.S. Postal Service)
  • National Flood Insurance Program
    Call 1-800-638-6620 to file a claim or for program information. Available in English and Spanish, 8 AM to 8 PM daily. (Federal Emergency Management Agency, FEMA)
  • New Orleans Information Hotline
    Citizens can call (504) 658-2299 or (877) 286-6431 to speak to a representative that will guide them on the latest details about the City of New Orleans
  • Search and Rescue, U.S. Coast Guard
    Call 314-539-3900, ext. 2276 or ext. 2277, if you or someone you know is in need of rescue.
  • Search and Rescue, State and Local Agencies
    Call if you or someone you know is in need of rescue.
    New Orleans Office of Emergency Preparedness: 225-925-7708, 225-925-7709, 225-925-3511, 225-925-7412
    Mississippi Emergency Operations Center: 601-360-0054
    Alabama Red Cross: 1-866-438-4636
  • Unemployment Assistance for Disaster Survivors
    For more information on registering for unemployment insurance and disaster unemployment assistance. Available in English and Spanish. Currently open 24 hours: 1-866-4-USA-DOL (1-866-487-2365) (U.S. Department of Labor)
  • Social Security Benefits
    Call 1-800-772-1213, TTY 1-800-325-0778, if you currently receive benefits from the Social Security Administration and are unable to get your payment. Available in English and Spanish, from 7 AM to 7 PM, Monday through Friday. (Social Security Administration)
Find Family and Friends Hot Lines
  • East Baton Rouge Parish Shelter Search and Hotline
    Search online to find residents in East Baton Rouge Parish Red Cross Shelters. Or, call their 24-hour hot line at 225-389-2176, and give the operator the name of the missing person, their address and date of birth.
  • Find Family Call Center
    This toll-free hot line has been established to provide information and support for people, in all states affected by Katrina, who are seeking lost family: 1-866-326-9393 (State of Louisiana).
  • Missing Children
    Call 1-888-544-5475 if you are searching for someone, or are caring for a child who is separated from his or her family. (Department of Justice and the National Center for Missing and Exploited Children)

Donate and Volunteer Hot Lines

Health and Safety Hot Lines
  • Cancer Patients and Oncologists
    Call 1-800-4-CANCER (1-800-422-6237) for information, referrals and support services for cancer patients and oncologists affected by Hurricane Katrina. Available in English and Spanish, from 9 AM to 4:30 PM, Monday through Friday. (National Cancer Institute)
  • Cancer Patients in National Cancer Institute Sponsored Clinical Trials
    Call 301-496-5725 if you are participating in a NCI-sponsored clinical trial, in a hospital or oncology practice located in the hurricane-affected region. Available from 8:30 AM to 5:00 PM EDT. (National Cancer Institute)
  • Drug and Drug Product Information
    Call 1-888-INFO-FDA (1-888-463-6332) for information on the use of drugs that have been potentially contaminated by flooding or unsafe water, and the use of temperature-sensitive drug products that have been involved in a temporary electrical power failure. Available from 8 AM to 4:30 PM EST, Monday through Friday. (Food and Drug Administration, FDA)
  • Food Safety
    Call 1-888-MPHotline (1-888-674-6854) with food safety questions. Available in English and Spanish, from 10 AM to 4 PM EDT, Monday through Friday.
  • Health and Safety
    Call 1-800-CDC-INFO (1-800-232-4636), TTY 1-888-232-6348, for information on hazards, safe clean up, and preventing illness and injury. Available in English and Spanish, 24 hours a day, 7 days a week.
  • Mental Health Crisis Counseling
    Call 1-800-273-TALK (1-800-273-8255), TTY 1-800-799-4889, if you or a loved one are in emotional distress or suicidal in the aftermath of Hurricane Katrina. You will speak to trained staff who will give you immediate access to local resources, referrals and expertise. Available 24 hours a day, 7 days a week. (Department of Health and Human Services)

Housing Hot Lines

Federal Employees, Military and Veterans Hot Lines
  • Federal Employees Impacted by Katrina
    1-800-307-8298: Toll-free Helpline for current and retired federal employees and annuitants, who have been impacted by Hurricane Katrina. (Office of Personnel Management, OPM)
  • Military Families One Source
    Toll-free 1-800-342-9647. For military members or families in need of counseling services or Red Cross Armed Forces Emergency Service Centers. Available 24 hours a day, 7 days a week. English only.
  • Postal Employees
    Postal employees displaced by Hurricane Katrina should call 1-877-477-3273 to notify the USPS of your current situation and receive job-related information.
  • Veterans Affairs Employees
    VA employees displaced by Hurricane Katrina should call 1-888-766-2474.
  • Veterans Medical Care, Prescription Drugs, Compensation and Benefit Checks
    Call 1-800-507-4571 for information on medical care or prescription drugs from Veterans Affairs. Available 24 hours a day. Call 1-800-827-1000 for information about compensation or benefit checks from Veterans Affairs.
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